THE Key Performance Indicator – Keep People Inspired

Keep People InspiredBusiness is all about measurement. Peter Drucker was an influential writer, management consultant, and self-described “social ecologist” and his quote – “What gets measured gets managed” is never more true than in today’s tough economic climate. The use of Key Performance Indicators (KPIs) are at the heart of most high performing businesses. However, there is often one important KPI missing,  and that is Keeping People Inspired.

That might sound trite, but without measuring the motivation of your teams in your business on a regular basis, understanding and addressing the root cause of any areas of low morale, you could be setting yourself and your teams up to fail.

An easy and cheap way to measure the motivation of your employees is through observation of how enthusiastic they are about arriving at work, interacting with colleagues and engaging in tasks they are given. In addition, the level of motivation among the work force can also be measured by the improvements in performance appraisals, and the quality of work performed. For those people new to the work force, the motivated employees will likely be the ones who demonstrate initiative by asking for additional work or more challenging assignments. For seasoned employees, their motivation is obvious in the ways they offer assistance to new employees, and seek ways to improve company processes and procedures for better efficiency and effectiveness.

A more formal and effective way to measure how your team is feeling is to survey them in some way on a regular basis. This could take the form of an online or paper survey. There are numerous examples online to help you shape your survey and ask your managers and team members to input into questions. Alternatively you can use survey agencies to help you create, compile, collate and analyse the results. Surveys should be anonymous and the questions unambiguous to get the best results. It’s important that you understand the results fully and take note of even the smallest shift backwards in team motivation. Play back the results to your team and ask them for feedback on how areas can be improved. The most important element here is to ACT on agreed changes and ACT quickly. Not acting to improve areas for improvement will decrease morale and motivation further in your team.

Assuming you’ve got measurements in place and are acting upon the results, how do you personally Keep People Inspired (assuming they were inspired at all in the first place!)?

  1. Lead by example – Practice what you preach or don’t preach at all. Be the change you want to see in your business or organisation.  If you really want to inspire others to do something, then this should be a big part of your life.  You don’t necessarily need to be an expert, but you do need to be passionately involved.
  2. Be authentic – Find the courage to keep being yourself. It won’t always be easy.
  3. Be passionate – Passion is something you must be willing to express if you want to inspire others.  You can gain a lot of influence just by publicly expressing that you are excited and passionate about a topic.  Expressive passion is contagious because of the curiosity it stirs in others.  You’ll get people wondering why you love what you love so much.  Naturally, some of them will take the time necessary to understand what it is about the topic that moves you.
  4. Be great at what you do – People watch what you do more than they listen to what you say.  Be someone worth emulating.  Most people are inspired by GREAT musicians, writers, painters, speakers, entrepreneurs, engineers, mothers, fathers, athletes, etc.  There’s only one thing they all have in common: They excel at what they do.
  5. Genuinely care about people – Most people can see through a colleague, manager or leader that doesn’t genuinely care about them as individuals. Spend time talking to your team and be genuinely interested in who they are as people.
  6. Challenge people to be the best they can be – If people know we expect great things from them, they will often go to great lengths to live up to our expectations. You are letting your people down if you do not try to develop them and help them to meet their potential.
  7. Speak up for your people – We are very connected to each other in various ways, the most important of which is our thoughts.  Out of fear, or shyness, lots of people hesitate to articulate their thoughts.  If you take the risk and say the things others are holding back, you become the glue that brings people together.
  8. Make people feel good about themselves – People will rarely remember what you did, but they will always remember how you made them feel.  Start noticing what you like about others and tell them.  Go out of your way to personally acknowledge and complement the people who have gone out of their way to excel.
  9. Share your Lessons Learned – When you can, be a resource to those around you. Mine the experiences of your life and share the lessons you have learned in your career.  Be vulnerable.  Be willing to share your failures as well as your successes.
  10. Keep your promises – If you say you’re going to do something, DO IT!
  11. Listen intently to what others say (and also to what they don’t say) – Make people feel important, and inspire them by showing them that they are.
  12. Communicate, communicate, and communicate clearly – Keeping things to yourself does not inspire.  Share your vision and ideas often with those around you.

I’d love to hear your stories of how you’ve been inspired and what motivates you?

Focus on Focus

FocusBill Gates achieved monumental success with Microsoft, and attributes “focus” as the key to his success. He stated “maintaining focus is a key to success. You should understand your circle of competence and spend your time and energy there…I’ve learned that only through focus can you do world-class things, no matter how capable you are.”

There are many reasons why a person loses focus while pursuing their goals. The constant distractions in today’s world mean that maintaining focus can be very difficult. Distraction of work, home, friends, socialising, events and everything else constantly compete for our attention and dedicated time. It takes time to stay focused on achieving our goals and it’s so easy to fail in our attempt to maintain enough momentum, desire, energy and persistence needed to achieve our goals. As a result we often give up and think our goal is unachievable.

Another reason why we might lose focus in pursuing our goals is that we may talk ourselves out of pursuing our dreams. When we first begin pursuing our goals, we may be motivated by the fact that we are improving our lives and achieving our wishes and dreams. Shortly after starting the process of taking action towards achieving our goals, we can often begin to question the plausibility of achieving what we want. As soon as we start questioning our ability, we start to lose focus.

Create SMART Objectives

Specific – Objectives should specify what they want to achieve clearly.

You may want to achieve an increase in revenue of 5%  in the next 12 months.

Measurable – You should be able to measure whether you are meeting the objectives or not.

A 5% increase over 12 months means that each month revenue targets can be measured against a specific goal.

Achievable – Are the objectives you set, achievable and attainable?

Is the 5% objective for the 12 months achievable? Does the you have the resources, man power and finances to achieve it?

Realistic – Can you realistically achieve the objectives with the resources you have?

Is the 5% objective over a 12 month period realistic or does the company need longer? Does the company have the skills and resources to achieve this over the time period set.

Time – When do you want to achieve the set objectives?

In our example the company have set themselves a period of 12 months to achieve the 5% revenue target.

Build your Plan. Your plan becomes your road map and helps you determine the best course to follow. Build your plan with enough detail to ensure that your activities are aligned clearly to your SMART objectives and can be tracked.

Minimise Distractions. Get rid of as much temptation as possible that deviates from your focus on your goal. Use every method you can think of to remove distractions from your situation and it will certainly help your focus. Ensure that you don’t take on further work unless you are clear that it won’t impact your objectives.

Measure Your Progress. You can’t control your progress unless you can measure it. Create a system and timetable to measure your progress against your plan. Record your progress, daily if necessary. This can tell us if we are on track or if we need to make adjustments to either our plan or activities. Be honest with yourself. Moving dates and activities out and recalibrating to ‘Green’ is not the way to hit targets.

Prioritise your Goal. Focus on a few goals at one time. Try not to overburden yourself as it will limit your chance of achieving your goal and demotivate you. Concentrate on the important ones first, achieve them and then you can look at addressing the other goals.

Work your Goals into your Daily Plan. Do something towards achieving your goals every day. The best way to achieve your goals and maintain your focus is to do something that will make it happen each and every day. Even if it’s only 15 minutes each day, it is better than not doing any goal related activity at all. Give your goal daily attention and you’ll remain more focused and at a better chance of achieving your ambitions.

Celebrate your Milestones. Mark your successes and acknowledge your progress towards your desired goal. Set milestones and as you achieve them reward yourself and / or your team. This will motivate you and make you see your milestone in a very positive way.

Sustain your Energy and Motivation

The importance of maintaining your energy and motivation today cannot be overstated. We have seen the impact that the lack of consumer confidence is having on our economy. When people feel uncertain about the future they stop spending money and the result further weakens the economy. The same is true of our goals. When we are not feeling confidant and positive about our prospects we stop spending energy on our goals, which results in set-backs, which further reduce our confidence. The result is a downward spiral similar to what we are seeing in the economy. There is an important difference though, while we cannot control the economy, we can control how we spend our energy.

Look out for a future post on how to manage your personal energy!

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